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Payroll & Benefits Coordinator - Costa Rica

June 15, 2026

<h3 style="line-height:1.38;margin-bottom:-8px;">Position Overview</h3>We are seeking a highly organized, detail-oriented Payroll & Benefits Coordinator to join our team. In this entry-level role, you will play a crucial part in ensuring our employees are paid accurately and have seamless access to their benefits and leave programs. Working under the direct oversight and mentorship of the Senior Manager, Total Rewards, you will gain hands-on experience across the entire spectrum of payroll, leave management, and benefits administration. Working closely with both the Finance and People Operations team, this is an ideal launchpad for an aspiring HR or finance professional who thrives on precision, loves helping people, and wants to build a strong foundation in Total Rewards. <h3 style="line-height:1.38;margin-bottom:-8px;">Key Responsibilities</h3>1. Payroll Support<ul><li style="list-style-type:disc;">Assist with the bi-weekly processing of company payroll, ensuring accuracy in hours worked, deductions, and tax withholdings.</li><li style="list-style-type:disc;">Review and verify timesheet submissions, following up with employees and managers to resolve discrepancies.</li><li style="list-style-type:disc;">Data entry for new hires, terminations, salary adjustments, and direct deposit updates within the HRIS/payroll system.</li></ul>2. Benefits Administration<ul><li style="list-style-type:disc;">Help administer day-to-day employee benefits programs, including medical, dental, vision, 401(k), and life insurance.</li><li style="list-style-type:disc;">Assist with the onboarding of new hires into benefits systems and support the coordination of the annual Open Enrollment period.</li><li style="list-style-type:disc;">Respond to day-to-day employee inquiries regarding benefits coverage, claims, and system navigation with a customer-service mindset.</li></ul>3. Leave Management & Compliance<ul><li style="list-style-type:disc;">Support the administration of various leave programs (FMLA, short-term/long-term disability, parental leave, and PTO tracking).</li><li style="list-style-type:disc;">Maintain accurate, confidential employee records and ensure data integrity within our HRIS in compliance with local, state, and federal regulations.</li><li style="list-style-type:disc;">Assist with routine compliance tasks, audits, and reporting as directed by the Senior Manager.</li></ul> <h3 style="line-height:1.38;margin-bottom:-8px;"> Key Qualifications & Skills</h3>The Right Fit: We don't expect you to know everything on day one, but we do expect an unwavering commitment to accuracy and a genuine curiosity to learn the mechanics of Payroll & Benefits administration.<ul><li style="list-style-type:disc;">Education: Bachelor’s degree in Human Resources, Business Administration, Finance, or a related field (or equivalent practical experience).</li><li style="list-style-type:disc;">Experience: 0–2 years of experience, preferably with exposure to HR, payroll, or accounting.</li><li style="list-style-type:disc;">Attention to Detail: Exceptional organizational skills and a laser-focus on accuracy. You are someone who double-checks your work naturally.</li><li style="list-style-type:disc;">Foundational Knowledge: A general, high-level understanding of payroll practices and employee benefits concepts.</li><li style="list-style-type:disc;">Technical Aptitude: Proficiency in Microsoft Office & Google Suite applications (particularly Excel/Sheets, where formulas and VLOOKUPs will be your best friends). Familiarity with HRIS/Payroll systems (e.g., ADP, Workday, Paylocity, BambooHR) is a major plus.</li><li style="list-style-type:disc;">Discretion & Trust: Ability to handle highly sensitive, confidential employee information with the utmost integrity.</li><li style="list-style-type:disc;">Communication: Clear, empathetic written and verbal communication skills to support employees through important life events.</li></ul> About Sendoso:Sendoso, the leading Sending Platform, empowers businesses to create memorable customer experiences by integrating digital and physical sending strategies throughout the buyer’s journey. Offering more than corporate gifts, Sendoso delivers a comprehensive and measurable sending strategy to enhance marketing ROI and build stronger customer relationships. Trusted by global enterprises, including Fortune 100 and 500 companies, Sendoso supports demand generation, account-based marketing, and customer experience programs. With $152M in venture funding and a presence across North America, Europe, and Asia Pacific, Sendoso is revolutionizing how businesses engage with their audiences. Learn more at sendoso.com. How we work:<ul><li style="list-style-type:disc;">We work reasonable, sustainable and flexible working hours in a remote environment. </li><li style="list-style-type:disc;">We offer “take what you need” PTO, and have a genuine, supportive culture around work life balance and boundaries</li><li style="list-style-type:disc;">We are consistently building, refining and automating processes to aid our work; we encourage each team member to propose and adopt new technologies, frameworks, and processes that make us more effective as an organization</li><li style="list-style-type:disc;">Some of us work near or in corporate offices (pandemic permitting) but many of us work remotely full time. You are empowered to choose the environment that maximizes your happiness, engagement and ability to reach our shared goals</li><li style="list-style-type:disc;">We provide comprehensive benefits to reward and support our employees </li></ul>What You'll Love:<ul><li style="list-style-type:disc;">Comprehensive Medical Plans plans - we’ve got you covered!</li><li style="list-style-type:disc;">Take-What-You-Need Time Off</li><li style="list-style-type:disc;">LSA (Lifestyle Spending Account) with Compt</li><li style="list-style-type:disc;">Volunteer Time Off</li><li style="list-style-type:disc;">Birthday Time Off</li><li style="list-style-type:disc;">Generous parental leave benefits for both birthing and non-birthing parents</li><li style="list-style-type:disc;">Access to Employee Assistance Programs (EAPs)</li><li style="list-style-type:disc;">Remote work environment</li></ul>What We Believe: <ul><li style="list-style-type:disc;">One Team - Everyone belongs here, and whether it's your first day or you're the CEO, your voice and ideas matter to us. By embracing the "One Team* core value, we can harness the power of collaboration to drive innovation, overcome challenges, and achieve outstanding results.</li><li style="list-style-type:disc;">Fuel Potential - Providing individuals with the necessary tools, resources, and support to enable their success and uplift their potential. We empower our team and lift them to higher levels of achievement, both personal and professional.</li><li style="list-style-type:disc;">Real Connections - It's a cluttered, digital world out there, but our connections are real. Personal connections matter, and we want to build real connections with our peers and customers.</li><li style="list-style-type:disc;">Unboxed Thinking - We encourage our team to think creatively and approach challenges from fresh perspectives. We believe that by encouraging and supporting diverse ideas, we can uncover innovative/groundbreaking solutions and deliver an exceptional product and experience.</li><li style="list-style-type:disc;">Customer Centric - We understand that our success depends on our customers' success, and we are dedicated to giving every customer that wow moment at every touchpoint. At the end of the day, our customers' satisfaction and happiness are our ultimate measures of success.</li></ul>Sendoso is an equal opportunity employer: we value diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.By submitting your application, you agree that Sendoso may collect your personal data for recruiting, global organization planning, and related purposes.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...