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[Hiring] Director, Patient Support Services - Rare Disease @Regeneron Pharmaceuticals
Role Description
Regeneron is seeking a Director, Patient Support Services - Rare Disease to join our organization! The Patient Support Services (PSS) Lead is a critical role in the Regeneron Market Access department. With guidance from the Access Services Lead, the Patient Support Lead will be responsible for the overall patient support program myRARE. This includes, but is not limited to:
- Driving the strategy and tactics that enhance the patient and provider experience from prescription through adherence.
- Delivering high quality service and advancing the respective brands’ performance.
- Supporting two approved rare disease therapies and launching three additional rare disease products.
This individual will develop and maintain a high-level of collaboration and integration with all cross-functional Regeneron personnel, including:
- Field Teams
- Market Access
- Brand Marketing
- Legal
- Finance
- Procurement
- Training
- Trade
- Medical
- Market Research
The position may be filled as remote (East coast hours) or based out of Sleepy Hollow, New York.
In this role, a typical day might include:
- Driving the development, coordination, and implementation of all Patient Support Services (PSS) initiatives for myRARE.
- Leading, inspiring, and structuring the team to deliver consistently for patients, providers, and other key stakeholders.
- Achieving performance goals by owning all aspects of the business.
- Creating and managing the myRARE budget across multiple brand budgets.
- Advancing the product portfolio by optimizing program offerings.
- Analyzing and effectively presenting program insights to senior leaders.
- Compiling business plans to develop and implement innovative service offerings.
- Driving the development and management of all myRARE correspondences and content.
- Collaborating with PSS peers and external suppliers to extend best practices.
- Cultivating talent and capability of employees inside and outside of PSS.
- Acting with integrity and urgency while complying with all Regeneron operating principles.
Qualifications
- Demonstrated cross-functional leadership through the execution of complex and innovative project management.
- Previous experience in managing Patient Support Services (PSS) programs across multiple therapeutic areas, preferred.
- Experience working with an in-sourced CRM platform to manage workflows, system integrations, and data processes.
- Demonstrated ability to partner with technical teams in a technology-forward environment.
- Confidence and ability to collaborate with senior executives in support of key initiatives.
- Proactively and independently prioritize requests and business needs.
- Ability to facilitate cross-functional collaboration (e.g. Alliance partners, Market Access Leads, Marketing, Sales, Analytics, HR, Compliance, Legal, etc.).
- Excellent organizational and communication skills.
- Strong leadership skills and ability to influence internal and affiliate decision-makers.
- Experience in specialty products and specialty product launches required, preference for those in rare disease.
Requirements
- 12+ years of "progressive" industry/relevant professional experience.
- 10+ years working for or with pharmaceutical manufacturers with at least three years in a leadership capacity.
- Preferred areas of experience include patient services operations, market access, patient engagement or field reimbursement.
- Strong patient focus and understanding of patient access services.
- Knowledge of Buy & Bill, Specialty Pharmacy, biologics, and infusion therapies.
- Ability to manage multiple projects within specified timelines and quality standards.
- Excellent public presentation skills, both written and verbal.
- Knowledge of the U.S. healthcare systems, including expertise in health care reimbursement policies.
- Clear understanding of the implications of payer and reimbursement policy impact on prescriber and patient behaviors.
- Must be an ethical team player with the ability to work in a cross-functional team environment.
- Willingness to travel up to 30%.
Benefits
- Health and wellness programs (including medical, dental, vision, life, and disability insurance).
- Fitness centers.
- 401(k) company match.
- Family support benefits.
- Equity awards.
- Annual bonuses.
- Paid time off and paid leaves (e.g., military and parental leave) for eligible employees at all levels.
