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Forward Deployed Engineer (Solutions Engineer) - Philippine-based Candidates

June 15, 2026

Who we are:Stable. Supportive. Success-driven. eFlexervices is a premier BPO company with a 24-year track record of excellence. We don't just fill seats; we invest in human potential. We are dedicated to finding the perfect fit for your skills and helping you optimize your career performance. If you're looking for a company that values exceptional quality and operates on a foundation of trust, you belong at eFlex. What we are looking for:Are you ready to take your expertise to the next level? At eFlexervices, we're not just hiring Forward Deployed Engineer (Solutions Engineer) – we're empowering your talent to deliver quality and performance. Join us in shaping the success and making an impact that truly matters. SummaryAs a Forward Deployed Engineer, you sit at the intersection of engineering and go-to-market. You're the technical owner of customer outcomes — hands-on in the code, embedded in the customer relationship, and responsible for turning our Saas client’s edge intelligence platform into measurable performance wins for the world's top ecommerce brands. This is not a support role. You'll be debugging JavaScript in production, writing transform scripts, configuring caching rules, and troubleshooting complex CDN behavior across Shopify, SFCC (Salesforce Commerce Cloud), and custom storefronts. You'll own the full technical lifecycle from onboarding through optimization, working directly with merchant engineering teams and translating their stack into our client’s platform. What you’ll be doing:<ul><li style="list-style-type:disc;">Write, review, and debug transform scripts that modify storefront responses at the edge, ensuring correctness across device types, locales, and customer groups.</li><li style="list-style-type:disc;">Actively monitor customer trials and react to issues or anomalies fast, whether that’s a code change or an internal escalation — speed of solution is key.</li><li style="list-style-type:disc;">Use browser DevTools, Honeycomb, and our client’s internal APIs to diagnose caching anomalies, TTFB regressions, and personalization conflicts in production environments.</li><li style="list-style-type:disc;">Own the technical relationship with a portfolio of merchant accounts — acting as the primary engineering point of contact for escalations.</li><li style="list-style-type:disc;">Build internal tooling, documentation, and playbooks that scale the team's ability to onboard and support customers faster.</li><li style="list-style-type:disc;">Surface product feedback from the field — you'll have more first-hand exposure to real-world edge cases than anyone else in the company, and your input will directly shape the roadmap.</li></ul> Qualifications and Requirements:<ul><li style="list-style-type:disc;">2–5 years of experience in a technical customer-facing, or engineering role (solutions engineering, forward deployed engineering, full-stack engineer, or similar).</li><li style="list-style-type:disc;">Proficiency in JavaScript — you're comfortable reading, writing, and debugging JS in a browser context without hand-holding.</li><li style="list-style-type:disc;">Solid understanding of how the web works: HTTP, caching headers, CDNs, DNS, and browser rendering.</li><li style="list-style-type:disc;">Experience with Shopify storefronts (Liquid, Hydrogen, or headless) is a strong plus; familiarity with SFCC or other enterprise platforms is a bonus.</li><li style="list-style-type:disc;">Comfort working in production environments under pressure — you know how to isolate a problem, form a hypothesis, and verify it without breaking things.</li><li style="list-style-type:disc;">Strong written and verbal communication — you can explain a cache invalidation strategy to a merchant's VP of Engineering and their Head of eCommerce in the same conversation.</li></ul>Nice-to-have<ul><li style="list-style-type:disc;">Experience with Cloudflare Workers, CDN configuration, or edge compute platforms.</li><li style="list-style-type:disc;">Familiarity with A/B testing frameworks and experimentation tooling.</li><li style="list-style-type:disc;">Background in e-commerce performance optimization (Core Web Vitals, LCP, TTFB).</li><li style="list-style-type:disc;">Experience working across GitHub repos in a collaborative engineering environment.</li></ul> Benefits and Perks:At eFlex, we're not just a workplace – we're a community of playmakers, committed to fostering growth, learning, and personal connections. Here's what's in store for you:<ul><li style="list-style-type:disc;">Living Our Values: We don't just talk the talk; we walk the walk. From learning and personal growth to caring deeply about our team and clients, our values are the compass guiding our vibrant workplace.</li><li style="list-style-type:disc;">Competitive Compensation: Your hard work deserves recognition. Enjoy a competitive salary and benefits package, including comprehensive HMO coverage and optical reimbursements.</li><li style="list-style-type:disc;">Flexible Work Options: Work your way! If you're outside Baguio City, embrace a permanent work-from-home setup. For those within Baguio, our hybrid work model offers the best of both worlds.</li><li style="list-style-type:disc;">Wellness Matters: Recharge and refresh! Our flexible vacation and sick leaves empower you to prioritize your well-being, ensuring a healthy work-life balance.</li><li style="list-style-type:disc;">Pathways to Success: Your journey with us is brimming with growth opportunities. We're dedicated to nurturing your career and supporting your rise through the ranks.</li></ul>Ready to embark on an enriching journey? Join the eFlex family and experience a workplace that values your individuality and success. Let's thrive together!

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...