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Customer Experience Advocate - Full-time (Remote)

June 15, 2026

Competitive Compensation-Impressive Benefits-Potential for Growth- Work/Life Balance Looking for a fulfilling career, not just a job? Seeking an employer that provides hands-on training? Searching for an employer who believes in investing in its team members for long-term growth? Start your new Career with Viking Pest Control! About Us: At Viking Pest Control, we're leaders in pest management services, delivering innovative solutions and exceptional customer experiences. With a focus on technology-driven pest prevention and a commitment to excellence, we are dedicated to growing our business while helping our team members thrive in a supportive, collaborative environment. If You Are: If you live in New Jersey, Pennsylvania, Maryland, or Delaware and love making people happy and delivering phenomenal customer service, Viking Pest has an exciting opportunity for you! Are you passionate about creating exceptional customer experiences and building long-term relationships? Viking Pest Control is seeking a Customer Loyalty Advocate who embodies our core values through professional, courteous communication and a commitment to customer satisfaction. As a Customer Loyalty Advocate, you'll be the voice of Viking, supporting our clients, resolving issues, and ensuring every customer interaction reinforces our reputation as the industry leader in pest control. Who We're Looking For: We're searching for a people-oriented problem-solver who thrives in a fast-paced environment. If you're a strong communicator with a positive attitude and a passion for helping others, you could be a great fit. Previous customer service experience-especially in pest control or high-volume call settings is a plus. What You'll Do: <ul> <li>Answer inbound customer calls and provide timely, accurate solutions.</li> <li>Communicate with customers through email, chat, and text platforms.</li> <li>De-escalate concerns with professionalism, empathy, and patience.</li> <li>Educate customers on our services and assist with troubleshooting using our CRM (PestPac).</li> <li>Update and review customer accounts, including service, billing, and warranty details.</li> <li>Schedule appointments clearly and efficiently.</li> <li>Collaborate with other departments to improve the overall customer experience.</li> <li>Identify upsell opportunities and offer value-added services when appropriate.</li> <li>Accurately enter data, process payments, and support Inside Sales as needed.</li> <li>Document customer concerns and escalate issues appropriately.</li> <li>Support special projects and participate in ongoing customer service initiatives.</li> </ul> What We Need from You: <ul> <li>Strong written and verbal communication skills</li> <li>A calm, empathetic, and patient demeanor</li> <li>Excellent multi-tasking, time management, and organizational abilities</li> <li>Comfort working in a high-volume, fast-paced environment</li> <li>Proficiency in Microsoft Office 365; PestPac experience preferred</li> <li>Previous experience handling multi-line phone systems is a plus</li> <li>Ability to sit, stand, walk, and use a computer/phone for extended periods</li> <li>Willingness to work two Saturdays per month</li> </ul> What We Offer: <ul> <li>Competitive compensation</li> <li>Paid time off, including eight paid holidays</li> <li>Comprehensive benefits, including health, dental, vision, and 401(k) with company match.</li> <li>Career growth opportunities in a fast-growing, innovative company.</li> <li>Ongoing training and professional development programs.</li> <li>A collaborative, inclusive, and supportive work environment where your contributions are valued.</li> </ul> EOE

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...