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Vice President Operations (North Central) - Remote

June 13, 2026

Summit School Services companies share a strong commitment to provide the highest level of transportation safety, quality transportation, outstanding customer service and positive employee relations. Our corporate headquarters, located in Warrenville, Illinois, houses the administrative and corporate support functions for the organization. Our 250+ local customer service centers (CSCs) are supported by regional operations teams located throughout North America. Position Overview The Vice President of Operations ensures operational excellence across a geographically diverse portfolio by standardizing best practices, driving performance discipline, and building a strong leadership bench. The VP plays a critical role in shaping culture, strengthening compliance, enabling scalable growth, and ensuring that Region Managers and the locations they lead operate with clarity, alignment, and accountability. This role also serves as a strategic thought partner to the SVP, influencing enterprise priorities through operational insight and field‑driven feedback. Reporting Structure • Reports to Senior Vice President, Operations • Direct Reports Region Managers (2–X regions depending on scope) Key Responsibilities & Expectations Operational Leadership The VP, Operations is expected to use data‑driven insights to identify performance trends, intervene with precision, and uphold a high‑performance operating rhythm across all regional teams. • Driving overall operational performance across regions, ensuring results meet or exceed standards for safety, service delivery, labor stability, cost controls, and profitability. • Establishing consistency by standardizing operational processes and ensuring best practices are implemented and sustained across every location. • Preparing regions for scale—ensuring readiness for new contracts, expansions, and customer‑driven growth by proactively addressing operational gaps and resource needs. • Leading stabilization and turnaround efforts in underperforming regions, deploying targeted remediation plans, and ensuring accountability for rapid improvement. Drive Revenue Growth The VP, Operations is expected to have a growth-mindset and continuously be securing new opportunities to increase revenue through expanding routes and charter activity across all regional areas. • Develop a growth-mindset with General Managers and teams to ensure local opportunities are identified and implemented. Leadership & Talent Development The VP, Operations cultivates a disciplined talent culture where performance is clear, coaching is proactive, and leadership readiness is continuously strengthened. • Coaching and developing Region Managers through structured performance expectations, regular 11 engagement, and clear feedback mechanisms. • Fostering a culture rooted in people‑first leadership, safety, customer service, performance excellence, and continuous improvement. • Holding Region Managers accountable for developing General Managers and CSC leadership, ensuring capable pipelines. • Leading succession planning for Region Manager and General Manager roles, identifying high‑potential leaders and supporting their development. • Partnering with HR to assess leadership bench strength, identify skills gaps, and implement development plans that support organizational growth. Execution & Alignment The VP, Operations acts as a critical conduit between enterprise strategy and field execution, ensuring that organizational priorities translate into tangible operational outcomes. • Converting the Company’s direction, policies and processes into clear regional action plans with measurable objectives and execution milestones. • Ensuring initiatives and standards are deployed consistently with strong change‑management support and follow‑through. • Serving as the escalation leader for complex operational, labor, safety, or service issues, enabling rapid resolution and protecting the customer experience. • Prioritizing and filtering issues to shield the SVP from unnecessary operational noise, elevating only high‑impact concerns. Field Presence & Stakeholder Engagement The VP, Operations is expected to be a highly visible field leader—balancing strategic oversight with hands‑on engagement that reinforces culture, drives consistency, and builds customer confidence. • Conducting regular site visits to assess operational health, engage teams, and reinforce performance expectations. • Building trust‑based relationships with customers to exceed expectations and identify opportunities for additional business growth. • Strengthening credibility with location leaders and frontline supervisors through transparent communication and partnership. Working collaboratively with Safety, HR, Labor, Operations Improvement and other support functions to ensure compliance and maintain operational excellence. Pay range for this position starts at $200,000 annual salary. Qualifications Qualifications & Experience • Extensive experience leadi Apply tot his job Apply To this Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...