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Senior Product Operations Manager - Tooling & AI Enablement

June 13, 2026

About Us Intrado is dedicated to saving lives and protecting communities, helping them prepare for, respond to, and recover from critical events. Our cutting-edge company strives to become the most trusted, data-centric emergency services partner by uniting fragmented communications into actionable intelligence for first responders. At Intrado, all of our work truly matters. Responsibilities/Qualifications The Senior Product Operations Manager – Tooling & AI Enablement is responsible for scaling the effectiveness of the Product organization through best‑in‑class tooling and AI‑driven ways of working. This role owns the end‑to‑end launch, structure, administration, and optimization of the product management strategy and road mapping platforms (i.e.,, Aha!, Jira Product Discovery), ensuring it is configured to support strategy, planning, execution, and visibility across the Product organization. In parallel, this role leads the AI enablement strategy for Product, making AI the default way Product teams work faster, smarter, and with higher quality. The role defines and executes the AI adoption roadmap, leverages tools such as Copilot, Claude, and emerging AI platforms, and builds the training, governance, accountability, and community needed to drive sustained adoption and measurable impact. Key Responsibilities Product Management Strategy and Road Mapping Platform Own the enterprise‑wide implementation, configuration, and ongoing administration Ensure alignment with product management strategy, operating models, and lifecycle processes Design and maintain platform structural architecture, including workspaces, hierarchies, product lines, roadmaps, scorecards, capacity models, workflows, and permissions Lead the initial launch and phased rollout of the platform, including migration planning, data integrity, training, communications, and adoption tracking Establish and enforce governance standards for platform usage, ensuring data consistency, reporting accuracy, and scalable best practices Serve as the primary point of contact for vendor relationship management, roadmap alignment, feature enablement, and issue resolution Continuously evaluate and optimize configurations to reflect evolving Product maturity, organizational changes, and strategic priorities AI Enablement & Adoption Define, implement, and maintain the AI enablement strategy for the product organization, ensuring AI tools are integrated into standard product workflows and operating practices Lead rollout and adoption of approved AI tools (e.g., Copilot, Claude), including use‑case definition, process integration, and ongoing optimization Develop and deliver AI training, documentation, and enablement of assets, including role‑based guidance and managed prompt and agent library Establish and track AI adoption and value metrics, report progress through dashboards and operating reviews, and support integration of AI objectives into Product OKRs Cross‑Functional Leadership and Change Management Partner with Product Management, Product Delivery, Engineering, and Operations leaders to ensure tooling and AI enablement align with real workflow needs Act as a change leader, driving adoption through clear communication, executive alignment, and practical value demonstration Stay current on emerging AI tools, trends, and governance considerations, recommending new opportunities where AI can enhance Product effectiveness Qualifications 8+ years of experience in Product Operations, Product Management, or related disciplines Experience structuring, launching, and administering Product management strategy and road mapping platform (i.e., Aha!, Jira Product Discovery) at scale across a product organization Experience leading tool‑driven transformation initiatives and driving adoption across cross‑functional teams Demonstrated experience enabling teams with AI tools, agents and workflows, including training, governance, and measurement. (i.e., Claude, CoPilot) May be required to travel up to 25% depending on business needs, vendor engagement schedules, and testing activities Bachelor’s degree in business, Computer Science, Information Systems, Engineering, or related discipline; or equivalent experience Knowledge, Skills & Abilities Deep expertise in product management strategy and road mapping platform configuration, administration, and best practices, including workspace design, reporting, and roadmap governance Strong understanding of Product operating models, road mapping, capacity planning, and execution workflows Proven ability to translate AI capabilities into practical, repeatable product use cases Exceptional change‑management and influence skills, with the ability to drive adoption without direct authority Strong analytical skills, including defining successful metrics and demonstrating measurable impact from tooling and AI initiatives Excellent written and verbal communication skills, capable of engaging both executives and individual contributors Comfortable operating in ambiguity while building structure, standards, and scalable systems Total Rewards Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan, and several that go above and beyond – paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity, access to legal support, pet insurance, identity theft protection, an EAP (Employee Assistance Program) that includes free mental health resources/support, and more! Apply today to join us in work worth doing! The starting salary is anticipated between $145,000 and $160,000 and will be commensurate with experience. Intrado is an Equal Opportunity Employer – Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Intrado maintains a Drug Free Workplace. Apply To This Job

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

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When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

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The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...