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Senior Product Manager

June 27, 2026

Ethos Risk Services is a national provider of investigation, surveillance, medical management, and SIU services to property and casualty insurance carriers, with deep specialization in Workers' Compensation. For 25 years, our investigators, nurses, and analysts have helped adjusters resolve claims faster, more accurately, and with better outcomes. As part of our commitment to innovation, we developed Pathfinder, an AI-powered claims platform that helps claim professionals make faster, smarter decisions through data-driven insights that improve efficiency and reduce claim leakage. JOB SUMMARY: Our Ethos team is seeking a full-time Senior Product Manager to lead the evolution of our AI-powered claims decision support platform, Pathfinder. This individual contributor role will own the product roadmap, drive AI product strategy, prioritize customer needs, and collaborate cross-functionally to deliver innovative solutions for the insurance industry. This is a hands-on role ideal for someone who enjoys building AI-powered products, working closely with engineering, sales, operations, and executive leadership, and translating customer feedback into meaningful product enhancements. The successful candidate will help shape the future of AI within workers' compensation and broader property & casualty claims. KEY RESPONSIBILITIES: <ul> <li style="line-height: normal;">Own the Product Roadmap – Develop, prioritize, and maintain the Pathfinder product roadmap based on customer feedback, business priorities, and strategic initiatives. </li> <li style="line-height: normal;">Lead AI Product Development – Guide the evolution of Pathfinder's recommendation engine by defining AI behavior, prompt strategies, evaluation frameworks, and product improvements. </li> <li style="line-height: normal;">Gather & Translate Customer Feedback – Partner with pilot customers, claims professionals, and internal stakeholders to identify opportunities and transform insights into actionable product enhancements. </li> <li style="line-height: normal;">Drive Product Strategy – Collaborate with executive leadership to execute the long-term vision for Pathfinder while ensuring product decisions align with business goals. </li> <li style="line-height: normal;">Expand Platform Integrations – Define requirements and prioritize integrations with insurance core systems, third-party data providers, and external partners. </li> <li style="line-height: normal;">Partner Cross-Functionally – Work closely with Engineering, Sales, Operations, and Customer Success to ensure successful product delivery and adoption. </li> <li style="line-height: normal;">Measure Product Performance – Establish KPIs, monitor product performance, analyze user behavior, and leverage data to continuously improve product outcomes. </li> <li style="line-height: normal;">Support AI Governance & Compliance – Help maintain explainable AI practices, documentation, and regulatory compliance within a highly regulated insurance environment. </li> <li style="tab-stops: 45.2pt;">Represent the Product – Participate in customer meetings, product demonstrations, pilot programs, and strategic discussions with insurance carrier partners.</li> </ul> QUALIFICATIONS: Education: Bachelor's degree Business, Computer Science, Engineering, Information Systems, or a related field (required). MBA or advanced technical degree preferred. Required Experience: <ul> <li>Minimum of 7 years of product management experience, including ownership of customer-facing software products. </li> <li>Minimum 3 years of experience building and launching AI, machine learning, or LLM-powered products in production environments. </li> <li>Hands-on experience with modern generative AI technologies, including prompt engineering, retrieval-augmented generation (RAG), LLM APIs, and model evaluation methodologies. </li> <li>Experience working within or alongside insurance claims organizations, such as Workers' Compensation, Property & Casualty, SIU, claims operations, or claims technology. </li> <li>Demonstrated experience owning product roadmaps, prioritizing competing initiatives, and delivering successful software products. </li> </ul> Preferred Experience: <ul> <li>Workers' Compensation product experience. </li> <li>Experience with insurance core systems such as Guidewire ClaimCenter, Duck Creek, Origami Risk, or PCMS. </li> <li>Familiarity with AI governance, regulatory compliance, and explainable AI within insurance. </li> <li>Experience integrating third-party insurance data providers such as Verisk, ISO, NCCI, NICB, or similar. </li> <li>Experience designing evaluation frameworks for generative AI products.</li> </ul> WORKING CONDITIONS: This position operates in a remote environment with frequent use of computers and office equipment. The role requires prolonged periods of sitting, regular communication via phone and email, and managing multiple systems simultaneously. Ethos Risk Services is an equal opportunity employer that does not discriminate on the basis of religious creed, sex, national origin, race, veteran status, disability, age, marital status, color or sexual orientation or any other characteristic.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...