[Remote] Senior Product Manager-Vault

Note The job is a remote job and is open to candidates in USA. Alt is unlocking the value of alternative assets, starting with the $5 B trading-card market. We’re hiring a Senior Product Manager to own Alt’s Vault end-to-end, responsible for all internal workflows, tooling, SLAs, logistics, and activation paths that turn physical collectibles into liquid inventory. Responsibilities End-to-End Vault Lifecycle Own the full lifecycle of items from arrival at the vault to exit + Receiving and ingest SLAs + Intake, processing, and internal routing + Exception handling and quality control + Outtake, shipping, and customer handoff Define and enforce predictable, measurable SLAs at every stage Continuously identify bottlenecks and failure modes and remove them systematically International Shipping & Logistics Own international shipping workflows, including customs, insurance, labeling, and carrier integrations Build scalable systems that support global customers with speed and reliability Reduce friction, delays, and risk in cross-border logistics Ensure shipping workflows are tightly integrated into vault SLAs and liquidity outcomes Internal Tools, Automation & AI Own the roadmap for all internal Vault tools (Retool and beyond) Design systems for queue management, prioritization, labeling, SLAs, and exception handling Actively experiment with AI agents, automation tools, and human-in-the-loop workflows to reduce manual work and variability Replace tribal knowledge and ad hoc coordination with durable, scalable software Inventory Activation & Liquidity Partner cross-functionally (Pricing, Auctions, CX, Risk) to ensure vaulted inventory is listed, activated, and monetized quickly Reduce time between “in vault” and “live on marketplace.” Unlock value from existing inventory through better tooling, workflows, and coordination Quality, Reliability & Trust Define and manage error rates, rework, and exception taxonomy Ensure quality and customer trust scale with volume Maintain high standards for asset handling, insurance, and operational reliability Roadmap, Execution & Business Influence Build and own the quarterly Vault roadmap tied directly to business outcomes Influence Vault unit economics through speed, tooling, automation, and process improvements Partner tightly with Ops, Engineering, Pricing, Marketplace, and CX to ship continuously Support exploration of future opportunities, including Vault-as-a-Service, without distracting from core execution Skills 5–8+ years of Product Management experience in operationally complex environments Strong intuition for warehouse, logistics, or 3PL-style businesses, including metrics like throughput, SLAs, cost per unit, rework, and capacity utilization Deep interest in AI-first workflows, including experimenting with AI agents, automation tools, and human-in-the-loop systems Experience translating messy, real-world processes into clean, scalable internal tools Comfort working closely with warehouse/ops teams and engineering teams Highly data-driven; you define success clearly and hold yourself accountable to outcomes Able to operate at both the tactical level (process details, edge cases) and the strategic level (roadmap, prioritization, business impact) Experience with fulfillment centers, warehousing, logistics, or 3PL operations Exposure to international shipping, customs, insurance, or cross-border workflows Experience deploying automation or AI-assisted tooling in operational environments Familiarity with handling high-value physical assets at scale Benefits $100/month work-from-home stipend $200/month wellness stipend WeWork office stipend 401(k) retirement benefits Flexible vacation policy Generous paid parental leave Competitive healthcare benefits, including HSA, for you and your dependent(s) Company Overview Alt is an online marketplace that enables users to buy, sell, and vault authenticated trading cards. It was founded in 2020, and is headquartered in San Francisco, California, USA, with a workforce of 51-200 employees. Its website is https//www.alt.xyz/.

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