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[Remote] [Remote] Sr Director of Revenue Operations & Business Analytics

June 30, 2026

Note The job is a remote job and is open to candidates in USA. Convoso is a leading AI-powered contact center platform focused on driving customer growth and innovation. They are seeking a Sr. Director of Revenue Operations & Business Analytics to enhance their revenue performance by designing and improving systems and processes across various departments. This senior leadership role involves owning revenue data, improving forecasting accuracy, and driving alignment across teams. Responsibilities Build & Run a Predictable Revenue Engine Design and operate the core GTM processes, metrics, and rhythms that drive predictable bookings, retention, and expansion Own pipeline health, forecast accuracy, and stage consistency across the funnel Improve conversion rates, stage velocity, and execution discipline through data-driven insights Lead revenue forecasting, scenario planning, and performance analysis Align GTM Teams Around One Operating System Ensure Marketing, SDR, Sales, Customer Success, Onboarding, and Product operate with shared definitions, metrics, and expectations Drive alignment on ICP, segmentation, lead qualification, routing, SLAs, and service tiers Support and enforce weekly, monthly, and quarterly GTM operating cadences Partner with functional leaders to improve accountability and execution consistency Own Revenue Data, Analytics & System of Truth Build and maintain a unified revenue data model across the full customer lifecycle Partner with BI/Data Engineering to integrate CRM, marketing, product usage, billing, support, and finance data Establish and maintain consistent KPI definitions and data-quality standards Enable automated and self-service reporting to reduce manual effort Deliver Executive-Ready Insights Develop dashboards and analysis that provide leadership with real-time visibility into ARR, NRR, churn, expansion, pipeline, and productivity Proactively surface risks, trends, and opportunities—before they become problems Support board materials, strategic planning, and OKRs with accurate, trusted data Translate complex data into clear, actionable insights for senior leaders Improve GTM Productivity & Execution Quality Identify and systematize early warning signals for pipeline risk, forecast quality, and customer health Partner with Enablement to improve onboarding, training, and execution quality Analyze activity-to-output relationships to improve rep and CSM productivity Support territory design, quota setting, capacity planning, and compensation inputs Own RevOps Systems & Scalable Infrastructure Own the RevOps tech stack, CRM, integrations, and automation Reduce tool sprawl and simplify workflows across the GTM lifecycle Drive automation and AI use cases that improve efficiency and predictability Support expansion readiness, new segment launches, and GTM experimentation Cross-Functional Leadership & Influence Act as a strategic and operational partner to Sales, Marketing, CS, Product, and Finance leaders Influence behavior, process adherence, and data-quality standards across teams Lead and develop RevOps resources (direct or dotted-line) as the function scales Skills 7–10+ years of experience in Revenue Operations, GTM Operations, Business Operations, or Analytics in B2B SaaS Experience operating in a scale-up environment Proven track record improving forecast accuracy, pipeline quality, and execution consistency Deep understanding of GTM funnels, sales processes, retention, and expansion drivers Strong analytical skills; hands-on experience with Salesforce, BI tools, and GTM automation Experience partnering closely with Sales Ops, CS Ops, Marketing Ops, Enablement, and Data teams Strong executive communication skills; able to simplify complexity and drive alignment Builder mindset with a high bias for action Benefits Competitive compensation package Stock options 100% covered premiums for employees; Medical, Dental, Basic life insurance, Long term disability Affordable Vision plan and optional FSA PTO, Paid Sick Time, Holidays, Bereavement time, Parental Leave Your birthday off 401k program with generous company match No cost Employee Assistance Program and Travel Assistance Monthly Gym membership reimbursement Monthly credits toward food & beverage Company Outings On and offsite team building events Paid training for departments Apple laptop (most roles) And a team of highly experienced and kind colleagues! HQ Office Casual office environment & dress Daily catered lunches Fully stocked kitchen (Dietary restriction-friendly) Happy Hours Monthly Massages On-site Car Wash Free Parking Company Overview Convoso's cloud-based call center software revolutionized the call center industry by empowering the admin, agent, and customer experience. It was founded in 2006, and is headquartered in Woodland Hills, California, USA, with a workforce of 201-500 employees. Its website is http//www.convoso.com.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...