[Remote] Inside Sales Manager

Note The job is a remote job and is open to candidates in USA. Lesaffre North America is a pioneering force in the world of fermentation, focusing on innovation and sustainability. The Inside Sales Manager will drive profitable growth across a portfolio of transactional and mid-tier accounts by engaging with customers, developing strategic plans, and ensuring a superior customer experience. Responsibilities Manage a defined portfolio of transactional and inside-managed accounts to drive retention, revenue growth, and increased product adoption Conduct frequent customer touchpoints through calls, emails, and virtual meetings to understand needs, uncover opportunities, and strengthen relationships Serve as the primary point of contact for order questions, product inquiries, pricing updates, and service coordination Maintain regular communication cadence to ensure proactive issue resolution and ongoing satisfaction Develop and execute account plans to grow sales and profitability within assigned inside-sales territory Identify cross-sell and upsell opportunities across yeast, sourdough, ingredients, and specialty solutions Manage a high-volume pipeline of leads and opportunities to support sustained growth Qualify inbound leads and convert them to active opportunities, coordinating with field sales as needed Provide accurate product information, application details, and basic troubleshooting in collaboration with technical and innovative teams Support the introduction of new products, programs, and promotions to accelerate adoption Coordinate customer samples, documentation, and follow-up with internal teams to ensure timely delivery Partner closely with field sales managers to ensure seamless handoff between inside managed and strategic accounts Work with customer service, logistics, technical teams, and marketing to deliver consistent and customer-centric experience Contribute insights related to customer trends, competitive activity, and product performance Stay informed on baking industry trends, customer dynamics, and competitor developments relevant to transactional accounts Monitor purchase patterns, gaps in ordering, and buying behavior to trigger proactive outreach Leverage CRM tools (e.g., Salesforce) to maintain accurate account information, activities, and forecasting Represent Lesaffre with a responsive, solution-oriented, partnership mindset Take ownership of customer satisfaction and work cross-functionally to drive timely resolution of issues Demonstrate resilience, urgency, and accountability in a fast-paced, high-contact environment Other duties as assigned Skills Bachelor's degree in baking science, food science, business, marketing, or a related field 3 – 7 years of experience sales/account management in ingredients Ability to travel up to 25% of the time Benefits Competitive compensation and comprehensive benefits starting on day one, including health, dental, vision, and 401(k) with employer match 11 paid holidays Company Overview Since 1853, Lesaffre and Red Star have used their passion and expertise to bring superior yeast & ingredients to the commercial baking industry. It was founded in 1853, and is headquartered in Milwaukee, Wisconsin, USA, with a workforce of 501-1000 employees. Its website is https//lesaffreyeast.com.

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