Note The job is a remote job and is open to candidates in USA. Trivium Group is a company focused on client success, and they are seeking a Customer Success Manager to oversee a portfolio of approximately 30 client accounts. The role involves managing client onboarding, conducting performance reviews, collaborating with media buyers, and driving client satisfaction and retention. Responsibilities Own the end-to-end onboarding process for new clients — set expectations, establish communication cadence, and ensure a smooth launch Introduce clients to the team, tools, and processes with confidence and clarity Ensure every new client feels taken care of from day one Serve as the primary point of contact for your entire client portfolio (~30 accounts) Conduct regular check-in calls and monthly performance reviews with clients Keep clients informed, aligned, and confident in their campaigns at all times Proactively flag issues before clients notice them — always stay one step ahead Work closely with the media buying team of four to align on campaign strategy and performance Coordinate between clients and media buyers — translate client feedback into actionable direction Attend and co-lead end-of-month strategy calls alongside the founder and media buyers Understand campaign metrics well enough to speak to them confidently without always deferring to the team Own churn prevention — proactively identify at-risk clients and take action before they escalate Drive client satisfaction and relationship quality across your entire portfolio Identify natural upsell opportunities (e.g., appointment booking add-on) and surface them at the right time Collect testimonials, referrals, and Google reviews from satisfied clients Manage client communication across calls, emails, and messaging platforms Keep ClickUp tasks and client records up to date and organized at all times Ensure nothing falls through the cracks — ever Schedule Flexible overall — as long as work gets done. Client-facing calls must fall within business hours, typically 10AM–7PM EST to accommodate PST clients Location Fully remote. US or Canada-based strongly preferred. Candidates outside North America will be considered if they are native-level English speakers with no detectable accent on calls Reports To Founder Daniel Pereira, directly Team Working alongside a dedicated team of 4 media buyers Skills 1–4 years of experience in Client Success, Account Management, or a client-facing role Proven ability to manage multiple client accounts simultaneously Background in a digital marketing agency environment is a strong plus Working knowledge of Meta Ads (Facebook/Instagram) — enough to answer client questions confidently Familiarity with Google Ads concepts and basic digital marketing metrics Ability to read performance data and translate it into clear, plain-English conversations Exceptional verbal communication — clear, confident, and professional on video calls Native or near-native English fluency — our clients are blue-collar US business owners You present polished and professionally on camera — appropriate setup, lighting, and appearance Highly coachable — you absorb feedback fast and apply it immediately Ownership mentality — you don't wait to be told; you figure it out Performance-driven — you care about results as much as relationships Calm under pressure — when a client is frustrated, you are the steady hand Team-first attitude — you thrive in a collaborative, fast-moving environment Experience in the trades or home services industry is a bonus — but not required Benefits Performance Bonuses Flexible Hours Fully remote Client-facing calls must fall within business hours, typically 10AM–7PM EST to accommodate PST clients Company Overview Trivium Group is an advertising agency that manages sponsored products, brands, and displays. It was founded in 2021, and is headquartered in Los Angeles, California, USA, with a workforce of 51-200 employees. Its website is https//triviumco.com.