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Personal Vacation Planner Agent (Remote)
<p style="background-color:white;line-height:normal;margin-bottom:0in;vertical-align:bottom;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Job Summary</span></span></p><p style="line-height:normal;margin-bottom:0in;"> </p><p style="line-height:normal;margin-bottom:0in;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">We're looking for enthusiastic, customer-centric sales professionals to join our upcoming <strong>VIRTUAL Personal Vacation Planner (PVP) </strong>training class. Only individuals residing in these states will be considered: <strong>FL, GA, TX, NC.</strong></span></span></p><p style="line-height:normal;margin-bottom:0in;text-align:justify;"> </p><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">This position involves selling cruise vacation packages and related products through outbound calls, text messages, emails and social media using Carnival-approved applications. The role requires building rapport with customers to understand their travel needs and generate sales. Responsibilities include managing the Customer Relationship Management (CRM) system, scheduling follow-up appointments, and converting leads into cruise reservations. The ideal candidate must be customer-oriented with a focus on relationship building to encourage repeat business and referrals. The role demands working independently to meet monthly sales and productivity targets.</span></span></p><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;"><strong><u>ESSENTIAL FUNCTIONS:</u></strong></span></span></p><ul style="list-style-type:disc;"><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Initiating conversations through calls, texts and approved communication channels to drive sales, acting on leads and/or prospects. </span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Present cruise products and make travel recommendations.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Establish and maintain customer relationships by delivering excellent customer service, meeting customer needs and expectations to meet/exceed sales goals.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Maintain the Customer Relationship Management (CRM) database and build relationships with new/existing guests to close sales.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Participate in mandatory trainings and meetings to stay current with knowledge of products to present cruise product features, benefits, and pricing.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Perform other job-related functions as assigned.</span></span></p></li></ul><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;"><strong><u>QUALIFICATIONS, KNOWLEDGE, SKILLS & ABILITIES:</u></strong></span></span></p><ul style="list-style-type:disc;"><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Minimum High School Diploma <u>or</u> GED.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Inside / outside field 1 year sales experience with proven sales success.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Experience developing new business and new accounts with a customer service background.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Proficient in Microsoft Office Suite.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Results and goal-oriented sales professional with excellent verbal and written communication skills sufficient to successfully communicate with customers through calls, texts, and other Carnival-approved communication channels. </span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Excellent interpersonal skills. </span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Superior prospecting, presentation and closing skills. </span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Comfortable working in an environment requiring achievement of monthly sales targets and goals. </span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Effective time management, organizational and multi-tasking skills. </span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Ability to maintain strong working knowledge of cruise products. </span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Ability to work independently and manage our Customer Relationship Management (CRM) system. </span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Good problem-solving skills.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Consistent and reliable attendance and punctuality are essential functions of the job.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Must be fluent in English and be able to read, write and articulate in English</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">For internal interest, one must be in good standing with no verbal, written, or final warning.</span></span></p></li></ul><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;"><strong><u>OTHER:</u></strong></span></span></p><ul style="list-style-type:disc;"><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Shifts:</span></span></p><ul style="list-style-type:circle;"><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">The training class runs for four (4) consecutive weeks: </span></span></p><ul style="list-style-type:square;"><li style="color:#161513;line-height:normal;tab-stops:list 1.5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Monday through Friday 09:00 AM - 06:00 PM (EST).</span></span></p></li></ul></li><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Once you've graduated from the training, your schedule will be:</span></span></p><ul style="list-style-type:square;"><li style="color:#161513;line-height:normal;tab-stops:list 1.5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Monday through Thursday, 10:00 AM - 07:00 PM (EST), and Fridays 09:00 AM - 06:00 PM (EST). </span></span></p></li></ul></li><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Since this is an incentive-driven position, when business needs dictate, PVPs may be required to work the last Saturday of a month. </span></span></p></li></ul></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;"><strong><u>Internal candidates</u></strong> must have at least six (6) months in their current role, cannot be on a verbal, written or final warning in place. All applicants must advise their Coach/Manager of their interest in applying for the role.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">All applicants should fill out the application thoroughly.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Salary:</span></span></p><ul style="list-style-type:circle;"><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">The starting hourly pay rate for this role is $15/hour for the first 10 pay periods. From the 11th pay period onward, the annual base salary will be $16,500 with continued participation in the sales incentive program. The sales incentive program is tiered and includes a 6-month incentive guarantee. Average annual earning for this role is $65,000 - $70,000 with high performers earning $100,000+.</span></span></p></li></ul></li></ul><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;"> </span><i><span style="font-size:11.0pt;">***Or your State minimum hourly wage if higher</span></i></span></p><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;"><strong>Carnival provides comprehensive and innovative benefits to meet your needs, including:</strong></span></span></p><ul style="list-style-type:disc;"><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Health Benefits: </span></span></p><ul style="list-style-type:circle;"><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Cost-effective medical, dental and vision plans</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Employee Assistance Program and other mental health resources</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Additional programs include company paid term life insurance and disability coverage</span></span></p></li></ul></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Financial Benefits: </span></span></p><ul style="list-style-type:circle;"><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">401(k) plan that includes a company match</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Employee Stock Purchase plan</span></span></p></li></ul></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Paid Time Off </span></span></p><ul style="list-style-type:circle;"><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Holidays – All full-time employees receive days off for 8 company-wide holidays, plus 2 floating holidays to be taken at the employee’s discretion.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Vacation Time – All full-time employees at the manager and below level start with 14 days/year. All employees gain additional vacation time with further tenure.</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Sick Time – All full-time employees receive 80 hours of sick time each year. </span></span></p></li></ul></li><li style="color:#161513;line-height:normal;tab-stops:list .5in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Other Benefits </span></span></p><ul style="list-style-type:circle;"><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends</span></span></p></li><li style="color:#161513;line-height:normal;tab-stops:list 1.0in;"><p style="text-align:justify;"><span style="font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">Personal and professional learning and development resources including tuition reimbursement</span></span></p></li></ul></li></ul><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;"><strong><u>ETHICS & COMPLIANCE:</u></strong></span></span></p><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.</span></span></p><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">#LI-DN1</span></span></p><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;">#LI- REMOTE</span></span></p><p style="line-height:normal;margin-bottom:12.0pt;text-align:justify;"><span style="color:#161513;font-family:" times="" new="" roman",serif;"=""><span style="font-size:11.0pt;"># CCL</span></span></p> <br><div> <div> <div> <p style="margin: 0in;"><span style="border: 1pt none windowtext; padding: 0in;">About Us</span></p> <p style="margin: 0in;">At Carnival Cruise Line, our mission is to consistently deliver safe, fun, and memorable vacations at a great value. As the world’s most popular cruise line, we offer a variety of unique experiences across our fleet, ensuring that every voyage is filled with excitement and discovery. From world-class entertainment and dining to exploring stunning destinations, we create lasting memories for our guests while maintaining a dedication to the places we visit and the lives we touch.</p> <p class="MsoNormal" style="margin-bottom: 0in;">Join us and embark on a career that offers not only the chance to grow professionally but also the opportunity to be part of a global community that makes a difference.</p> <p class="MsoNormal" style="margin-bottom: 0in;">In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.</p> <p class="MsoNormal" style="margin-bottom: 0in;">Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law. </p> <p class="MsoNormal" style="margin-bottom: 0in;"><a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf" target="_blank" rel="nofollow"><span style="border: 1pt none windowtext; padding: 0in;">https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/eppac.pdf</span></a></p> <p style="margin: 0in;"></p> <p class="MsoNormal" style="margin-bottom: 0in;"><a href="https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf" target="_blank" rel="nofollow"><span style="border: 1pt none windowtext; padding: 0in;">https://www.dol.gov/sites/dolgov/files/WHD/legacy/files/fmlaen.pdf</span></a></p> </div> </div> </div> <div> <div> </div> </div>