Medical Call Center Representative Remote

REMOTE Patient Services Representatives

100% Remote Patient Services Representative jobs at American Health Connection (AHC). The Patient Services Representatives (PSR) are regular, full-time employees with virtual training, benefits, and are 100% remote. No contracts! This is a remote job, but you’ll still be an active, visible part of the team. We want to stay engaged with you so we use the webcam for onboarding, training, meetings, no recording, just like being visible in the office (but with better coffee and comfier clothes). IMMEDIATE HIRING!


FULL-TIME DAY SHIFTS AVAILABLE:
Monday – Friday and must be available for rotating 4th weekends.
Hourly Rate Starts At $17.00
We offer medical, dental, vision, life insurance, 401(k) Plan with Company match, and much more!


Each PSR is assigned to a virtual medical call center team and receives customized training to support a medical health system client, like a hospital, medical center, multiple clinics, or a combination of all three.

  • We prefer candidates with recent high-volume medical scheduling experience in a call center environment. Each PSR can expect to handle 80+ calls back-to-back per shift.
  • Must have 2 years recent medical office and electronic medical record system (EMR/EHR) experience.
  • Candidates must have exceptional communication skills, including written (legible, concise, and with appropriate spelling) and verbal, including proper phone etiquette.
  • Must have a sense of urgency in assisting patients.
  • We require a private, noise-free, HIPAA-compliant space at home.
  • High school diploma or equivalent.
  • Proficient knowledge of Microsoft Office Suite is required. Proficient and self-sufficient in computer technical knowledge.
  • Prior employment verification completed if job offer is accepted.


Computer equipment not required until after receiving the offer letter. Candidates may use Chromebook, laptop, or Macbook for the application process.

  • ***Computer Requirements: Must be a desktop computer. Laptops and Chromebooks do not meet HIPAA compliance. Must be home-based.
  • Computer Type: Mini, Full Tower, All-in-One
  • Operating System: Windows 11; Mac OSX Monterey or newer
  • Processor (CPU): Intel i5 / Ryzen 5 / M1 or better (4-8 Cores)
  • Memory (RAM): 8GB or higher
  • ***Monitor Requirements: 22-inches or bigger; Dual Monitor is highly recommended
  • Input Device: A proper non-mechanical USB wired keyboard and mouse are required
  • ***Internet Requirements: Cable or Satellite Only – Wifi/cellular hotspots not acceptable.
  • Internet Provider Type: Cable Internet or Starlink Satellite connection
  • Computer Internet Connection: Wired Ethernet connection
  • Internet Speed: 60mpbs for Download and 15mpbs for Upload Minimum
  • Consistent and reliable internet service is required.
  • ***Webcam Requirements: A functional built‐in or external webcam is required
  • ***Cellular Phone: A cellular phone is required for software two‐factor authentication.


Must reside in the continental United States. Military Partnership

Company Description

Since 2009 American Health Connection has been the nation’s first and largest healthcare-dedicated call center delivering AI-assisted, 100% U.S.-based patient access and centralized scheduling solutions for:
**Large hospital systems
**Academic medical centers
**Multi-specialty medical groups
**Regional health networks
**Specialty practices
**Multi-location clinics.

Back to blog

Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...