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Lead Spa Attendant

June 11, 2026

Hourly Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com Location Located in the exclusive Nob Hill neighborhood and in the process of going through a complete reimagination, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three level spa, beautiful rooms and suites as well as meeting and event spaces without ever leaving the property. The Huntington provides guests with the best location and amenities San Francisco has to offer. Overview The Lead Spa Attendant is responsible for overseeing the day-to-day operations of the spa’s attendant team to ensure an exceptional, luxurious guest experience. This role supports the Spa Leadership team, maintains the highest standards of cleanliness and presentation, and ensures smooth coordination between spa reception, treatment providers, housekeeping, and facilities. The Lead Spa Attendant models elevated service standards and plays a key role in training, mentoring, and scheduling the attendant team. Responsibilities <ul><li> Welcome guests warmly and anticipate their needs to ensure a seamless and personalized spa journey.</li><li> Escort guests throughout the spa, ensuring they are comfortable, informed, and well cared for.</li><li> Maintain pristine locker rooms, relaxation lounge, wet areas, and amenities throughout the day.</li><li> Respond promptly to guest requests, preferences, and concerns, escalating to management when needed.</li><li> Ensure all amenities, towels, refreshments, and supplies are fully stocked and beautifully presented.</li><li> Serve as the primary contact and supervisor for spa attendants during assigned shifts.</li><li> Assist the Spa Management team in maintaining daily operational standards, facility cleanliness, safety, and ambiance.</li><li> Monitor workload and adjust attendant assignments to ensure efficient and balanced coverage.</li><li> Coordinate with Housekeeping, Engineering, and Front Office to resolve operational needs.</li><li> Help manage locker assignments, inventory controls, and amenity orders.</li><li> Lead by example, demonstrating luxury service standards, grooming, and professionalism.</li><li> Train new spa attendants on protocols, guest experience guidelines, safety procedures, and product knowledge.</li><li> Assist in daily shift briefings and communicate all updates, service notes, and operational priorities.</li><li> Ensure all health, hygiene, and safety standards are upheld, including proper sanitation of wet areas, lockers, and relaxation spaces.</li><li> Confirm that spa equipment, steam/sauna rooms, and public areas are functioning properly; report issues immediately.</li><li> Support adherence to OSHA, local regulations, and property-specific safety protocols.</li><li> Assist with inventory tracking, ordering, and monthly counts.</li><li> Update checklists, SOPs, and attendant guides as needed.</li><li> Support special events, VIP arrangements, and seasonal promotions.</li><li> Perform other tasks as assigned to ensure smooth spa operations. </li></ul>Qualifications <ul><li> Previous experience in luxury hospitality, spa, or wellness environments required.</li><li> Minimum 1 year of experience as a Spa Attendant.</li><li> Strong communication, organization, and guest-service skills.</li><li> Ability to anticipate guest needs and deliver elevated, intuitive service.</li><li> Comfortable working in wet areas (sauna, steam, pools) and able to lift up to 30 lbs.</li><li> Flexible schedule, including weekends and holidays.</li><li> Warm, polished demeanor and professional presence.</li><li> High attention to detail and passion for maintaining a serene, luxurious environment.</li><li> Team-oriented, supportive, and proactive.</li><li> Strong problem-solving skills and ability to remain calm under pressure.</li></ul>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...