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IT Technician Level II

June 5, 2026

***Please note that this is NOT a 100% remote position. Candidates must be willing and able to live within a commutable distance of the greater Colorado Springs area. Out-of-state candidates must be willing to relocate at their own expense if selected.*** About TeamLogic IT TeamLogic IT is a leading provider of comprehensive managed IT services, offering tailored solutions to businesses of all sizes. With a team of skilled professionals and a customer-centric approach, TeamLogic IT helps organizations leverage technology to drive their success and achieve their business goals. Step into a role where technology and collaboration unite and become the essential bridge that connects our clients with the innovative solutions they seek. As our IT Technician, your impact goes beyond mere support; you'll be a catalyst, a thinker, and an integral part of a team that thrives on empowering others. The IT Technician's journey with us is multifaceted: <ul><li> Enable Success: Maintain the smooth operation and functionality of our systems, paving the way for end users to excel in their business tasks without technological barriers.</li><li> Respond with Agility: Your prompt response to support requests isn't just a task; it's a commitment to serve as the primary contact for all IT support-related issues, ensuring each client's satisfaction.</li><li> Go Beyond the Routine: Alongside these duties, you'll have opportunities to innovate, solve complex problems, and explore new horizons in technical excellence. </li></ul>Join us, and wear the badge of a problem solver, a relationship builder, and a key player in a team that believes in leveraging technology not just to meet needs but to inspire and drive success. Responsibilities: <ul><li> User Support: Respond to incoming service requests via telephone, web portal, and email, ensuring courteous, timely, and effective resolution of end-user issues.</li><li> Onboarding Support: Provision and set up systems for new hires, ensuring seamless integration into the team.</li><li> Incident Management: Prioritize incidents and service requests according to defined processes to consistently meet or exceed defined SLAs.</li><li> Remote & On-Site Troubleshooting: Utilize remote tools and diagnostic utilities to resolve support requests; perform hands-on fixes at the desktop level when remote tools are not suitable, including hardware repairs and peripheral deliveries.</li><li> Infrastructure Maintenance: Install, configure, and maintain hardware and software components across various network devices.</li><li> Security Management: Install antivirus software, keep virus definitions up to date, and uphold company safety and security standards.</li><li> Server Administration: Manage servers through Active Directory, File & Print services, DNS, DHCP.</li><li> Preventative Maintenance: Regularly inspect and clean workstations, printers, and peripherals to prevent potential issues.</li><li> Interdepartmental Collaboration: Establish and maintain positive relationships with all departments and colleagues, promoting a cooperative working environment.</li><li> Customer Site Visits: Must possess a valid Driver's License and the ability to drive to customer locations when required. </li></ul>Requirements: Educational Background: College diploma or university degree in Computer Science or 3 years of equivalent work experience. Technical Skills: <ul><li>Office 365 administration.</li><li>Experience with desktop and server operating systems, including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, and Mac OS.</li><li>Active Directory knowledge is preferred.</li><li>Familiarity with networking devices and appliances.</li><li>Ninja RMM and Autotask PSA Experience preferred. </li></ul>Professional Skills: <ul><li>Exceptional written and oral communication.</li><li>Excellent customer service orientation.</li><li>Strong problem-solving abilities.</li><li>Exceptional interpersonal skills, focusing on rapport building, listening, and questioning.</li><li>Ability to work under moderate supervision. </li></ul>Certifications: CompTIA A+ and/or CompTIA Network+ preferred. Other: Valid Driver's License is required for travel to customer locations. Compensation: Qualified candidates can expect a salary range of $65,000 – $70,000. Benefits: <ul><li>Hybrid Working Environment</li><li>401(k) plan with employer match</li><li>Medical, Dental & Vision Insurance</li><li>Flexible Paid Time Off (PTO) </li></ul>Join us and become the driving force that keeps our technology accessible, effective, and user-friendly, while contributing to a culture of innovation, collaboration, and excellence. TeamLogic IT of Colorado Springs is proud to be an Equal Employment Opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Flexible work from home options available. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...