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[Hiring] Expert Coach II - CDCES @Teladoc Health

June 15, 2026

Role Description

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

The Expert Coach is responsible for providing support for whole person 1:1 coaching. The purpose of coaching and education provided is to drive behavior changes that positively impact clinical outcomes and overall health status within the member’s program and beyond, to foster and develop positive relationships with members, and to provide an excellent member experience.

Responsibilities:

Empowers members to effectively self-manage their own chronic condition.
Assess and identify individual member’s needs such as skills, knowledge, barriers, and motivation to appropriately educate/coach in a way that drives behavior changes which positively impacts clinical outcomes and overall health status.
Coaching approach is congruent with Motivational Interviewing for a member-centered approach.
Attend mandated meetings and complete trainings online and/or in person when required.
Follow scheduling best practices to meet appropriate coaching utilization and meet member needs.
Actively participates in process improvement with a positive attitude and solution-focused mindset.
Provides support to other coaches who have less experience by way of formal or informal mentoring, offering feedback and answering questions.
Support content development (including but not limited to education handouts, videos, podcasts, and client-facing presentations) as requested.
Stay updated on clinical best practices for whole-person coaching; shares clinical expertise/knowledge across team and company as needed.
If coaching specifically in the Diabetes Management (DM) product:
- Utilize CDCES knowledge to autonomously provide 1:1 diabetes education and coaching sessions based on the ADCES 7 Self-Care Behaviors, including other clinically relevant and evidence-based recommendations.
- Stay up to date on clinical best practices for diabetes management.
- Facilitate live diabetes-focused Learning Events for group coaching as needed.

Qualifications

Minimum of a bachelor’s degree.
Must possess and maintain certification as a Certified Diabetes Care and Education Specialist (CDCES).
Assumes responsibility for professional development and continuing education to maintain knowledge, skills, and professional certification.
Up to date with the required 75 CEUs in 5 years to maintain CDCES certification.
Effectively applies evidence-based principles to enhance coaching practice.
Seeks out and reviews research findings in application to practice.
Ability to interpret and incorporate the ADCES 7 DSME/T education model into practice specifically focusing on behaviors essential for improving health and quality of life of the member with diabetes.
Possess a strong background knowledge behind the science and latest treatment options for managing diabetes.
Has at least 3 years of professional experience in the healthcare field.
Provides quality member education and coaching.
Conveys enthusiasm and positive energy during member interactions.
Coaching approach is congruent with Motivational Interviewing for a member-centered approach.

Requirements

Advanced degree in health-related (Behavior, Nutrition, Exercise) field (desirable).
Bilingual Spanish/English (desirable).
National Board Certified Health & Wellness Coach (NBC-HWC) certification (desirable).

Benefits

The base salary range for this position is $36/hr-$40/hr.
This position is eligible for a performance bonus and benefits (subject to eligibility requirements).
Total compensation is based on several factors including, but not limited to, type of position, location, education level, work experience, and certifications.
During your first year of service, you will accrue 5.84 hours of PTO for each bi-weekly pay period.
You will receive 80 hours of Paid Sick, Safe, and Caregiver Leave annually.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

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Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...