[Hiring] Client Support Representative I @CVS Health

Role Description

The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.

Key Responsibilities

  • Respond to member inquiries via phone, email, or chat with professionalism and empathy.
  • Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
  • Escalate complex cases to senior support staff as needed.
  • Document all member interactions accurately to ensure compliance and service quality.
  • Identify recurring issues and share feedback with leadership for process improvement.
  • Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
  • Participate in team huddles and training sessions to stay informed on product updates and policy changes.
  • Maintain a positive and solutions-oriented approach in all member interactions.
  • Review general team processes for accuracy and recommend updates to leadership.
  • Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.
  • Seek mentorship and feedback to grow into more advanced support or account-facing roles.

Qualifications

  • 1–2 years of experience in customer service, healthcare, insurance, or benefits.
  • Strong verbal and written communication skills.
  • Ability to manage member issues with empathy and attention to detail.
  • Associate’s degree in Business, Healthcare Administration, or related field (preferred).
  • Familiarity with CRM platforms, call center tools, or SOP documentation (preferred).
  • Interest in career growth within client support or account management (preferred).

Requirements

  • Anticipated Weekly Hours: 40
  • Time Type: Full time
  • Pay Range: $17.00 - $28.46
  • This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
  • The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
  • This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.

Benefits

  • Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
  • Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
  • Additional details about available benefits are provided during the application process.
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