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Freelancer Medical Customer Service Representative - Poland (Polish)

May 23, 2026

(Freelance/Project-based) We are hiring a representative who will be managing clinical trial sites to ensure patient recruitment. If you have an interest in making a positive impact on people's well-being and health, and love to engage with people during phone calls, we would like to work with you! <h4>Your responsibilities:</h4> <ul> <li data-renderer-start-pos="772">Representing our company by being the contact person for our patients.</li> <li data-renderer-start-pos="772">Screening patients (no sales calls, pure customer service).</li> <li data-renderer-start-pos="772">Being part of the team, where your main task is to help doctors and patients to connect with each other.</li> </ul> <h4> Your profile:</h4> <ul> <li data-renderer-start-pos="1045">You speak Polish (mother-tongue) and English.</li> <li data-renderer-start-pos="1045">You have worked as a Nurse, CRA, or a position in the medical field.</li> <li data-renderer-start-pos="1045">You might need to call patients and follow a strict screener.</li> <li data-renderer-start-pos="1045">You have an understanding of medical topics.</li> <li data-renderer-start-pos="1045">You have initial experience in handling customers’ requests via phone and email, ideally, you have even already worked in a Call Center before.</li> <li data-renderer-start-pos="1045">You are well-organized and a confident communicator with the desire to provide a first-class service to customers.</li> <li data-renderer-start-pos="1045">You can work in the morning, noon, afternoon and if necessary evening time.</li> </ul> <h4> What we offer:</h4> <ul> <li data-leveltext="" data-font="Symbol" data-listid="29" data-aria-posinset="1" data-aria-level="1">Make an impact in healthcare - The speed of bringing needed medical innovation to market still depends on the duration of clinical by globally lowering the barrier for access to clinical trials and increasing the chances to find a treatment for patients, we accelerate medical innovation. </li> </ul> <div class="content-conclusion">Have we sparked your interest? Would you like to become part of our dynamic, curious, and international culture with plenty of room for your ideas and creativity in an inspiring atmosphere? If so, we look forward to receiving your application with details of your desired salary and possible starting date, preferably via our application portal. Clariness GmbH will treat the above information strictly confidential and will especially observe the applicable provisions of the applicable data protection laws. Further information about the use of the applicant data, you will find in the data protection declaration online at <a href="https://www.clariness.com/privacy-policy/">https://www.clariness.com/privacy-policy/</a></div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...