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Director, Business Management, TIAA Wealth and Advice - Chief Administrative Office (Frisco, TX)

June 10, 2026

About the position

The Business Management job is responsible for providing strategic support for the assigned business area. While focusing on high level projects, this job executes strategic business management consulting to leaders by analyzing metrics and presentations to support business strategies, driving business management policies and routines, and being the central point of contact for leaders in the execution of business management tasks. This job is considered a subject matter expert in the Business Management area. This role serves as Director, Business Management to help provide partnership support to the Central and West Regions within TIAA's Wealth Management Distribution business.

Responsibilities

Acts as a day-to-day technical/functional expert in assigned area and makes decisions on tactical issues that impact the business.
Maintains and supports implementation of policies and procedures in support of the business area strategy.
Implements process improvements.
Analyzes and reports on area data (financial, headcount, etc.) and performance metrics.
Supports business management projects by monitoring and tracking risks, issues and action items.
Drives and oversees meeting planning in support of business projects and objectives.
Influences the development of new strategic initiatives through tracking budgets and milestones.

Requirements

5+ years required, 7+ years preferred in the following business management skills and qualifications:
Self-starter with ability to work independently and think critically
Excellent project management capabilities for complex, large-scale initiatives
Demonstrated business performance measurement experience
Ability to manage multiple priorities in a fast-paced, changing environment
Strong tolerance for ambiguity while maintaining focus on results
Superior written and oral communication skills
Ability to distill complex information into clear, concise content for all levels
Demonstrated skill in influencing senior leadership
Effective development and delivery of key messages
Strong relationship building across all organizational levels
Collaborative approach within geographically distributed teams
Strategic thinker who effectively navigates cross-functional environments
Commitment to continuous improvement
Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams)
Highest integrity and professional standards
Discretion with sensitive information
Adaptability and flexibility in changing business environments

Nice-to-haves

Benefit if the candidate has experience with Canva and MyGAIT

Benefits

comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones.
Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

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4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

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Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

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Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

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This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...