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Customer Training Specialist

June 27, 2026

At Qualia, we've built the leading B2B real estate technology that transforms the home buying and selling experience into a simple, secure, and enjoyable process. Our SMB and Enterprise products bring together users from across the real estate ecosystem---homebuyers and sellers, lenders, title and escrow agents, and real estate agents---onto a single shared digital closing platform, providing greater clarity and transparency to real estate transactions. Today, through our business customers across the country, millions of consumers use Qualia to close on homes every year. <h3>WHAT YOU'LL WORK ON</h3> The Customer Training Specialist is responsible for delivering impactful learning experiences that set customers up for long-term success with Qualia. This role supports onboarding, customer success, and training enablement efforts across the customer journey—from live team training sessions and repeatable webinars to structured curriculum design and onsite engagements. You’ll also help launch a Train-the-Trainer program, empowering customer admins to train their teams internally for long-term scale. This role blends strong presentation and facilitation skills with an ability to think proactively, build repeatable processes, and collaborate across teams. <h3>RESPONSIBILITIES</h3> <ul> <li>Deliver engaging, product-focused training sessions to customer teams during and after onboarding</li> <li>Develop and maintain structured curriculum outlines tailored to various personas and training formats</li> <li>Coordinate with Onboarding, Professional Services and Customer Success teams to align training content with client needs and implementation timelines</li> <li>Design and deliver webinar-style trainings to address recurring customer questions in a scalable format</li> <li>Design and deliver virtual classroom training tailored to various personas</li> <li>Launch and manage a Train-the-Trainer certification program to enable power users to onboard others at their organization</li> <li>Serve as a subject matter expert in Qualia’s product to confidently lead training across all customer tiers</li> <li>Track training activity, attendance, and customer feedback to continuously improve delivery and content</li> </ul> <h3>YOUR BACKGROUND THAT LIKELY MAKES YOU A MATCH</h3> <ul> <li>3+ years of experience delivering customer or employee training in SaaS, technology, or professional services environments</li> <li>Proven ability to facilitate engaging live and virtual training sessions for diverse audiences</li> <li>Willingness and ability to travel up to 50% of the time for onsite customer training, internal meetings, and business needs</li> <li>Experience developing learning content, playbooks, or structured curricula for technical or process-oriented topics</li> <li>Strong understanding of customer onboarding and success dynamics</li> <li>Excellent communication and presentation skills, with comfort leading both small and large groups</li> <li>Demonstrated ability to collaborate cross-functionally with Customer Success, Product, and Implementation teams</li> <li>Passion for helping others learn and succeed through clear instruction, empathy, and continuous improvement</li> <li>Familiarity with learning management systems (LMS), webinar platforms, and training analytics tools is a plus</li> <li>Title and/or Qualia experience is required</li> </ul> While this role is based in Austin, Texas, we're open to exploring remote possibilities for qualified candidates. We have other physical office locations in San Francisco, California, and Concord, New Hampshire. <h3>WHY QUALIA</h3> Qualia is made up of incredibly bright, mission-driven coworkers who are passionate about using technology to solve real-world problems---and we're growing quickly. In order to continue building an engaging and dynamic organization, we're committed to giving everyone the support they need to do great work. Our benefits package is designed to allow our team members to be their best selves, both in and out of the workplace. In addition to comprehensive health plans, a 401k program, and commuter benefits, we prioritize family and personal well-being through professional development, parental leave, and a flexible time off policy. Qualia offers a robust online onboarding program to train new hires, biweekly all hands meetings, and a variety of internal virtual events to keep employees connected. We believe diverse perspectives and backgrounds are critical to building great technology, and our goal is to cultivate an environment where people feel equally valued and respected. Qualia is proud to be an equal-opportunity workplace, and we welcome applicants from all backgrounds regardless of race, color, ancestry, religion, gender identity or expression, sexual orientation, marital status, age, citizenship, socioeconomic status, disability, or veteran status. By submitting your application, you acknowledge and agree to the collection, processing, and use of your personal information as described in our <a href="https://www.qualia.com/qualia-employee-data-privacy-notice/">Employee Data Privacy Notice</a>. #LI-Remote

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...