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Claims Manager

June 27, 2026

Summary: Under limited supervision and with independent judgment, supervises and coordinates the activities of the property, casualty, automobile physical damage, personal injury protection, and/or workers compensation claims function, for both inside and outside claims representatives, by performing the following duties: Essential Duties and Responsibilities: <ol style="margin-bottom: 10.0pt; margin-top: 0in;"> <li style="margin: 0in 0in 10pt 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Directs and manages the property claims function, casualty claims function, automobile physical damage claims function, personal injury protection claims function, and/or workers compensation claims function, including: <ol style="list-style-type: lower-alpha; margin-bottom: 0in; margin-top: 0px;"> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Oversees the management of all claims as assigned by function</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Approves reserves and payments within authority level</li> <li style="margin: 0in 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Manages reserve adequacy, settlement approval, litigation and best practice/quality review</li> </ol> </li> </ol> <ol style="margin-top: 3pt; margin-bottom: 0in;" start="2"> <li style="margin: 3pt 0in 0in 0px; font-size: 12pt; font-family: 'Times New Roman', serif;">Manage vendor programs that provide claims services as assigned, such as direct repair contractor connection program, structure settlement, independent adjusters, roadside assistance, salvage program, desk audit, medical cost containment, and subrogation.</li> </ol> <ol style="margin-top: 0in; margin-bottom: 0in;" start="3" type="1"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Functions as a Supervisor of a business unit, either directly or through subordinate leaders, including but not limited to:</li> <ol style="margin-top: 0in; margin-bottom: 0in;" start="1" type="a"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Recommends and communicates goals. Directs operations to ensure the achievement of required results</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Develops, recommends and implements operational plans and procedures</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Trains, coaches and leads staff</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Prepares and/or reviews performance appraisals. Conducts performance review meetings</li> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">May recommend and/or implement employment actions, including employment/termination, corrective action, promotions/demotions, salary changes, etc.</li> </ol> </ol> <ol style="margin-top: 0in; margin-bottom: 0in;" start="4" type="1"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">May serve as a contributing member of project team(s), or leader of project team(s), coordinating resources to ensure achievement of project activities</li> </ol> <ol style="margin-top: 0in; margin-bottom: 0in;" start="5" type="1"> <li style="margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 12pt; font-family: 'Times New Roman', serif;">Performs other duties as assigned</li> </ol> Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Level 5: Bachelor’s degree (B.A.) from four-year college or university; or four to six years related experience and/or training; or equivalent combination of education and experience.<div> <div>A minimum requirement for this position is the ability to work legally in the United States. No visa sponsorship/support is available for this position, including for any type of U.S. permanent residency (green card) process.</div> </div>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...