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Claims Field Property Adjuster

May 23, 2026

Claims Field Property AdjusterJob Summary This Claims Property Field Adjuster supports the Property Claims Operation by providing service pursuant to the Property policy by handling claims of property damage lines of insurance written by the Interinsurance Exchange in compliance with all regulatory and statutory requirements. The primary functions include investigation, damage evaluation, negotiation, and claims resolution of low to moderate-complexity claims in compliance with established company technical and customer service Best Practices. Under general direction, works within specific limits of authority. Job Duties<ul><li>Communicate and interact with a variety of individuals. Explain benefits, coverages, and claims process either verbally or in writing in compliance with regulatory and statutory requirements. Recognize and appropriately address common coverage issues.</li><li>Identify and obtain statements from insureds, claimants and witnesses. Conduct phone and/or field investigations to determine causation and damages. Provide independent analysis and differentiation between allegations and facts.</li><li>Evaluate and determine claim values upon receipt and assessment of property data.</li><li>Negotiate within settlement authority with insureds to resolve their first-party claims.</li><li>Handle administrative functions, update database production reports, and document and update claim files via company systems, i.e. CACS, HUON, HOC, etc.</li><li>Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability. Coordinate with internal and external departments as required.</li><li>May attend and participate in legal proceedings.</li><li>Respond quickly to customer needs and problems.</li></ul> Qualifications<ul><li>Bachelors Equivalent combination of education and experience Preferred</li><li>4-6 years Prior claims handling experience. Required</li><li>4-6 years Property claims administration experience. Preferred</li><li>Working knowledge of claims administration best practices and procedures.</li><li>Moderate understanding of building and vehicle repair practices.</li><li>General knowledge of fault assessment, negligence and subrogation principles desired.</li><li>Working knowledge of Microsoft Office suite, general computer software and claims software.</li><li>Moderate organization and planning recognition skills required.</li><li>Moderate oral and written communication skills required.</li><li>Moderate interpersonal skills required.</li><li>Valid Driver's License, acceptable Department of Motor Vehicles record and minimum liability insurance - Issued by State Required</li><li>An insurance/claims adjuster license may be required for claims administration in specific states.</li></ul> Travel Requirements<ul><li>Claims field duties may involve company car usage and local travel to inspect accident scenes or first-party homeowner losses.</li></ul>The starting pay range for this position is:$64,500.00 - $86,100.00Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance..Remarkable benefits: • Health coverage for medical, dental, vision• 401(K) saving plans with company match AND Pension • Tuition assistance• Floating holidays and PTO for community volunteer programs• Paid parental leave• Wellness programs• Employee discounts (membership, insurance, travel, entertainment, services and more!)Auto Club Enterprises is the largest club within the national AAA federation. We have nearly 17,000 employees in 24 states helping more than 18 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1900, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”AAA is an Equal Opportunity EmployerOur organization participates in E-VerifyThe Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA).

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...